Return & Refund Policy

We want you to shop with confidence. If something goes wrong, our policy ensures you're fully taken care of.

Hassle-Free Returns & Refunds

At HRPharmacyUSA, we strive to provide an exceptional shopping experience. If you ever face issues with your order, our Return & Refund Policy ensures you're taken care of.

For any questions or to initiate a return, contact us at info@hrpharmacyusa.com or visit our website.

Order Confirmation Process

Step 1 — Order Placed

When you place an order, you will receive an order confirmation email instantly.

Step 2 — Processing Confirmation

Within 24 hours, you'll receive a follow-up email confirming that your order is being processed and will be dispatched shortly.

Step 3 — Payment Verification

If there's an issue with your payment (e.g., incomplete payment), we'll notify you via email to resolve the matter.

Shipping Confirmation

Once your order is confirmed, it will typically be dispatched the same day. We will send you an email with your tracking number, shipping details, and the estimated delivery time.

Shipping Method

Choose to have your order shipped to your home or work address. We also offer registered airmail for enhanced security, which requires a signature upon delivery.

Missed Deliveries

If you're unavailable at delivery time, we'll notify you with instructions to pick up from the post office. The package will be held for up to 4 weeks before being returned.

Uncollected packages held at the post office for more than 4 weeks will be returned to us. Please collect promptly.

APO & PO Box Deliveries

We offer delivery to APO addresses and PO Boxes as long as these options are available during checkout. Simply set your primary address to your APO or PO Box for a smooth delivery process.

Military and APO deliveries may take additional time due to specialized handling processes.

Customs Delays

Since we're based offshore in India, all orders are treated as imported goods. Please be aware that customs delays can sometimes occur, and these delays may range from a few days to a maximum of 3 weeks in extreme cases.

HRPharmacyUSA is not responsible for customs delays. Any customs fees or duties are the responsibility of the customer.

Delivery Times

Orders are shipped within 24 to 48 hours after placement
Delivery times depend on the courier — may take up to 21 days
If not received within 7 days, contact us immediately
Military and APO mail may take additional processing time

Reshipment of Lost Orders

If your order is lost, we will either reship or refund it upon verification. For lost orders, please contact us within 8 weeks of shipping. After this period, we are unable to accept claims for reshipment or refunds.

Conditions for Reshipment or Refund

Delivery takes longer than 7 days from the expected shipping time, and the provided shipping date is accurate.

If the buyer enters the wrong address, the replacement policy may incur an additional charge. Always double-check your shipping address before placing an order.